Customer Support

SunGard Global Trading — Mon, 08 Aug 2011 13:16:59 +0000

Product Support Groups	Contact Information
MarketMap Terminal Support	For MarketMap Terminal questions Email: marketmap.support@sungard.com Telephone: Americas (Toll free): 1 866 264 4829 Australia (Toll Free): 1 800 201 345 France: +33 (0) 157 324 452 Hong Kong (Toll Free): 307 13 881 Malaysia (Toll Free): 1 800 881681 Singapore (Toll Free) : 1 800 622 1868 Switzerland: +41 (0) 44 560 8530 United Kingdom: +44 (0) 208 081 3445
MarketMap Analytic Data Services-Operations and Data Delivery Support	For delivery questions related to the SiteServer, Channel, and FInDS data services Email: ops.dms@sungard.com Telephone (Toll free): +1 877 987 3263, Option 1, 24×7 coverage Web: Support Site
MarketMap Analytic Data Services-Data Support	For data content questions in SiteServer, Channel, and FInDS data productsEmail: datai@sungard.com Telephone: Americas (Toll free): +1 877 987 3263, Option 2, Monday-Friday 9:00am – 5:00pm EST* United Kingdom: +44 (0) 20 8081 2444, Monday-Friday 8:00am – 6:00pm GMT* Web: Support Site
MarketMap Analytic Platform-Software and Licensing Support	For questions about MartketMap Analytic Platform licensing and software such as the 4GL, Java/C++/.NET APIs, Populator, SQL Access, and Web Access Email: Software: hotline.dms@sungard.com Licensing: license.dms@sungard.com Telephone: Americas (Toll free): +1 877 987 3263, Option 3, Monday-Friday 8:00am - 5:00pm EST* United Kingdom: + 44 (0) 20 8081 2444, Monday-Friday 8:00am – 6:00pm GMT* Web: Support Site
MarketMap Components Support	The MarketMap Web Components Developers’ Center is designed to assist software developers using the MarketMap Web Components URL-based API to easily incorporate MarketMap Web Components into financial Web sites and applications. MarketMap Web Components are designed to work with Web sites that are created using standard HTML and JavaScript tools and with dynamic Web environments such as JSP, ASP and ColdFusion. Email: smds.tl.helpdesk@sungard.com Telephone (Toll free): +1 877 987 3263, Option 4, Monday-Friday 8:00am – 5:00pm EST* Web: Components Dev Center
MarketMap Feed Support	For questions about MarketMap Feed access and content. Email: smds.tl.helpdesk@sungard.com Telephone (Toll free): +1 877 987 3263, Option 4, Monday-Friday 8:00am - 5:00pm EST* Web: Support Site

* Excluding local exchange holidays

Download MarketMap

SunGard Global Trading — Mon, 01 Nov 2010 09:32:20 +0000

We support 3 versions of MarketMap:

Current Version MarketMap (7.1.1)
- English version
- Chinese & English version

Previous Version MarketMap (7.0.0)
- English version
- Chinese & English version
Previous Version MarketMap (6.7.1)

If as a client user you are going to download your own version (e.g for home use or for temporary use while on the move, say within an Airport) PLEASE check first with your in-house System administrator as to which version you should download.

This is because if you use a more up-to-date version and save any information (colours, lists, workspaces etc.) you will encounter compatibility issues with the saved data when you return to the “older” version back in the office.

Find all MarketMap documentation in our Client Portal here

MarketMap » Contact Us

Customer Support

Download MarketMap

We support 3 versions of MarketMap: